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Q . Fingerprint often takes a few times scanning before it verified.

Check user finger condition. Make sure it is not wet.

Check user finger placement. Make sure it is place correctly.

Check sensor condition. Make sure surface is not dirty.

Check Security Level. Try lower down if it to high.

Re-enroll the finger. Might cause by enrollment was not correctly causes image capture are in poor quality.

Q . Door Interface or Reader Interface often auto reset by its own

Check hardware voltage. Might cause by low power or unstable current.

Check system ampere. Might cause by overloading devices connected.

Q . System often down whenever there is lightning storm or blackout.

Check electrical grounding of the system. Might cause by improper grounding.

Check system hardware / wiring does not go through or nearby high current cable. Might cause by power surge.

Add lightning surge protector if system was expose to open air.

Q . Checking hardware version.

At the Reader Interface press ? button.

LCD display will shown HW.C9K.R2.1 (Hardware version) and FW.C9K.R1.050608 (Firmware version).

Hardware and firmware version will be change whenever there is update.

Q . EM Lock always release.

Check Controller setting, Security should be ON. Might cause by wrong setting.

Check voltage on EM Lock (Min = 12v). Might cause by no power or low power.

Check termination on Door Interface. (EM Lock should connect to NC1 and GND). Might cause by wrong termination.

Check reader interface active / passive DIP switch. Should be ON.

Q . EM Lock always lock even after valid access or pressing push button.

Check Door Interface Relay 1 LED. Should light ON when valid access and push button trigger. Might cause by faulty relay.

Check Reader Interface voltage (Min = 12v). Might cause by low power so relay not functioning.

Check ampere consumption if have other accessory connected. Might cause by insufficient ampere.

Check push button termination. Might cause by wiring disconnected.

Q . Reader fail to read / range drop whenever there is an exit reader nearby.

Check reader to reader distance. Might cause by back to back reader frequency interference.

Distance the both reader or add metal pieces behind the reader interface.

Q . Unable to login to controller, always shown 'Invalid Password'.

Check keypad connection. Might cause by keypad wrongly connected.

If problem persist do a Cold Start (All data will be cleared). Might cause by controller data corrupted.