Q . Reader Interface show 'Communication Down'.
  • Check Door Interface communication status (Green & Yellow LED should blink).
  • Check wiring termination of C+/C- between Door Interface and Reader Interface. Might cause by wrong termination.
  • Q . Green & Yellow LED not blinking or either one of the LED always light ON.
  • Check wiring termination of C+/C- between Door Interface and Reader Interface. Might cause by wrong termination.
  • Change communication IC (75HVD3082). Might cause by faulty IC.
  • Q . EM Lock always release.
  • Check Controller setting, Security should be ON. Might cause by wrong setting.
  • Check voltage on EM Lock (Min = 12v). Might cause by no power or low power.
  • Check termination on Door Interface. (EM Lock should connect to NC1 and GND). Might cause by wrong termination.
  • Q . EM Lock always lock even after valid access or pressing push button.
  • Check Door Interface Relay 1 LED. Should light ON when valid access and push button trigger. Might cause by faulty relay.
  • Check Reader Interface voltage (Min = 12v). Might cause by low power so relay not functioning.
  • Check ampere consumption if have other accessory connected. Might cause by insufficient ampere.
  • Check push button termination. Might cause by wiring disconnected.
  • Q . Fingerprint often takes a few times scanning before it verified.
  • Check user finger condition. Make sure it is not wet.
  • Check user finger placement. Make sure it is place correctly.
  • Check sensor condition. Make sure surface is not dirty.
  • Check Security Level. Try lower down if it to high.
  • Re-enroll the finger. Might cause by enrollment was not correctly causes image capture are in poor quality.
  • Q . Door Interface or Reader Interface often auto reset by its own
  • Check hardware voltage. Might cause by low power or unstable current.
  • Check system ampere. Might cause by overloading devices connected.
  • Q . Unable to login to controller, always shown 'Invalid Password'.
  • Check keypad connection. Might cause by keypad wrongly connected.
  • If problem persist do a Cold Start (All data will be cleared). Might cause by controller data corrupted.
  • Q . System often down whenever there is lightning storm or blackout.
  • Check electrical grounding of the system. Might cause by improper grounding.
  • Check system hardware / wiring does not go through or nearby high current cable. Might cause by power surge.
  • Add lightning surge protector if system was expose to open air.
  • Q . Checking hardware version.
  • At the Reader Interface press ? button.
  • LCD display will shown HW.C9K.R2.1 (Hardware version) and FW.C9K.R1.050608 (Firmware version).
  • Hardware and firmware version will be change whenever there is update.
  • Q . Failure to send command.
  • Check both PCI & Reader Interface sufficient power supplied. (Min: 12Vdc)
  • Check Reader Interface address settings.
  • Change communication IC (75HVD3082). Might cause by faulty IC.
  • Check correct wiring connection & cable connectivity.
  • Check to correct comport/ software polling request, PCI should have GREEN LED blink.
  • Q . Siren not trigger
  • Check or Retrieve current siren trigger time zone.
  • Check to correct wiring connection/ polarity. (Min: 12Vdc produce during siren triggering)
  • External relay should used for AC devices.